What's your response time for Great Falls emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Great Falls the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Great Falls customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Great Falls, VA?+
Yes — Big Toms Roofing is fully licensed to perform Roof Inspection in VA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Great Falls?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Great Falls customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Great Falls take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Great Falls with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Great Falls too?+
Beyond Great Falls, our crews regularly service the surrounding Great Falls, VA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
